Terms & Conditions

Last Updated: June 1, 2023

Welcome to Everwell Group! These Terms & Conditions ("Terms") govern your use of our website and services. By accessing or using our services, you agree to be bound by these Terms.

1. Services

Everwell Group provides travel planning and booking services as an independent agent. We act as an intermediary between you and travel suppliers (airlines, hotels, tour operators, etc.).

2. Booking Terms

  • All bookings are subject to availability and supplier terms.
  • Prices are subject to change until full payment is received.
  • You are responsible for providing accurate personal information.
  • Special requests (dietary, accessibility) are not guaranteed.

3. Payments & Cancellations

  • Deposits may be required to secure bookings.
  • Cancellation policies vary by supplier and may involve fees.
  • Refunds may take 4-6 weeks to process.
  • We accept major credit cards and bank transfers.

4. Travel Documents

You are responsible for ensuring you have:

  • Valid passport with at least 6 months validity
  • Required visas and vaccinations
  • Travel insurance (strongly recommended)
  • Any other required documentation

5. Travel Risks

Travel involves inherent risks including but not limited to:

  • Transportation delays or cancellations
  • Weather disruptions
  • Political instability
  • Health risks
  • Acts of terrorism or force majeure

Everwell Group is not liable for such events or their consequences.

6. Limitation of Liability

To the maximum extent permitted by law:

  • Our liability is limited to the fees paid for our services.
  • We are not liable for supplier actions or omissions.
  • We are not responsible for consequential or incidental damages.

7. Intellectual Property

All content on our website (text, graphics, logos) is our property or licensed to us and protected by copyright laws.

8. Privacy

Your use of our services is subject to our Privacy Policy, which explains how we collect and use your personal information.

9. Changes to Terms

We may update these Terms periodically. The updated version will be posted on our website with a revised "Last Updated" date.

10. Governing Law

These Terms are governed by the laws of North Carolina, USA. Any disputes shall be resolved in the courts of Mecklenburg County.

11. Contact Us

If you have questions about these Terms, please contact us at:

Everwell Group
9821 Brookstone Drive
Charlotte, NC 28262
Phone: (704) 556-2748
Email: legal@everwellgroup.com